Shipping Information

Processing Time

Once you place your order, please allow 1-3 business days for us to process, handcraft, and prepare your custom magnets. We take great care to ensure that every piece meets our high standards.

If you need to update your shipping info, please contact us as soon as possible. If your order is not packed yet, we will be able to update it.

Please note that processing times may vary slightly during peak periods, such as holidays, or due to high order volumes.

Shipping Time

We offer fast and reliable shipping across Europe*, with estimated delivery times of 3-7 business days.
Once your order is shipped, you’ll receive a tracking code to monitor its journey right to your door.

*shipping outside the EU is currently unavailable.

Shipping Rates

Shipping rates are calculated at checkout based on your location and chosen shipping method.

Refund & Satisfaction Guarantee

We want you to be completely satisfied with your purchase! If, for any reason, you’re not happy with your order, please contact us within 30 days of receiving it, and we’ll work with you to make things right.

Refund Eligibility

• Damaged or Defective Items: If your magnets arrive damaged or with any defects, please reach out with photos, and we’ll be happy to offer a replacement or a full refund.

• Change of Mind: Since our products are custom-made, we’re unable to offer refunds for changes of mind. However, we do encourage you to reach out if you have any concerns, and we’ll do our best to help.

How to Request a Refund?

To initiate a refund or replacement, please contact our customer service team at themagnetsyouneed@gmail.com with your order number and details about the issue. We’ll respond promptly and guide you through the next steps.

Thank you for choosing us! We’re committed to ensuring your experience is smooth and enjoyable, from placing your order to receiving your custom magnets.